Most-Asked Questions From Wholesalers

CHEPINFA (Guangzhou Equator Auto Products Co., Ltd.), founded in 2012, is a Guangzhou-based professional car key cover and key shell manufacturer for B2B buyers. We cover 90+ international car brands, 5000+ SKUs, serve 40+ countries and deliver 98% of orders on time. Serving wholesalers, retailers and e-commerce sellers in Japan, South Korea, Vietnam, Indonesia, Malaysia, Thailand, Russia, Central Asia, the Middle East and beyond.

Standard SKUs from 50 pcs per SKU; OEM custom SKUs from 300 pcs per SKU. Trial orders are welcome — start small to test your market, then scale to full containers. Exact MOQ depends on material and design, and your sales manager will confirm it in the quote. If you want to place a large order, we recommend contacting our sales staff first.

English and Chinese are our working languages, and we reply within 24 hours (Mon–Sat, GMT+8). Contact us by email, WhatsApp or WeChat — whichever suits your workflow.

Standard SKU quotations are valid for 30 days (adjustable within 15 days if raw material prices fluctuate). OEM custom quotations are valid for 7–15 days.

A clear quotation covering SKU, image, material, unit price, MOQ, lead time, packaging, product dimensions / weight and HS code — everything your purchasing team needs to compare and decide.

Samples are available for all in-stock SKUs (freight collect via DHL/FedEx), delivered in about 7 business days. OEM samples require a tooling fee (refunded after the order) and take 15–20 days.

1) Requirement alignment (model / style / LOGO / packaging) → 2) 3D design approval → 3) Sample (15–20 days) → 4) Sample confirmation → 5) Mass production (15–25 days) → 6) QC & shipping. A dedicated project manager follows up at every step.

Yes. PE bags, color boxes, gift boxes, tin boxes and outer cartons are all available. Custom color boxes start from 500 pcs, and we offer 3 free packaging design proposals — your logo on the product and the box.

All three are available — foiling (leather), silk printing (silicone / TPU) and laser engraving (zinc alloy / carbon fiber). We'll recommend the best process for your chosen material.

Molds for our 90+ in-stock brands are free to use. New model molds are typically USD 200–800 — fully refunded once the production volume exceeds 3,000 pcs.

Mainly 30% deposit + 70% balance before goods leaving the factory. Currently, only the Ex-Works (EXW) trading mode is supported. You can pay via online payment tools such as : Alipay、WeChat Pay、Cash or Agents in China.

Currently, only the Ex-Works (EXW) trading mode is supported. If you have an agent/company in China, we will deliver the goods directly to the agent or a warehouse designated by the agent. If you want to place a large order, we recommend contacting our sales staff first. Regarding shipping: If you have a partnered shipping agent, we’ll ship to the address specified by your agent. If you don’t have a partnered shipping agent, we can arrange international shipping to your country. They will deliver the goods safely and on time, and we’ll assist with customs clearance and other matters.

In-stock SKUs ship within 7 days. OEM custom orders take 15–25 days depending on volume and customization complexity — 98% of our orders ship on time.

For these issues, please contact your agent; they are more professional than we are. We are more professional in product matters.

Commercial invoice, Proforma Invoice, packing list, for now.

100% visual inspection plus sampling. Samples are provided before mass production, milestone photos are shared during production, and a final sampling check runs before shipping.

No — Not supported for now. Support third-party personnel to conduct on-site spot checks and inspections.

Before delivery, goods will be randomly inspected and checked. If there are no problems with the goods, returns and exchanges cannot be supported after they leave the factory.For small items, we can deliver directly to your address. For large items — even bulk items — we can deliver to your designated warehouse in China.

During the production and packing processes, we will have personnel take photos and videos of the goods as documentation of our work. If there are any product quality issues, our staff will identify and correct them. Before shipment, our staff will conduct random checks on the goods, so please rest assured.Returns: if our products have quality problems and the goods have not been shipped, we support returns and refunds. If the products have no quality problems and the goods have not been shipped, we also support returns and refunds. If the goods have been shipped, we do not support returns and refunds for the time being. Exchanges: if the goods are small in size and quantity — regardless of whether there are quality problems — we support exchanges. If the goods are large in quantity, we do not support exchanges for the time being.

Yes. Long-term partners enjoy better pricing, priority access to new SKUs and a dedicated sales manager — built for repeat container orders.

Contact us with your market and annual volume targets — we'll discuss exclusive supply and regional protection for qualifying partners.